Privacy Policy

We handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy applies to our Website and our customer enquiries and service interactions.

1. Personal Information We Collect

We collect information that you provide directly to us and certain technical information generated when you use the Website. Depending on your interaction with Next Movers, this may include:

• Contact details: your name, email address, telephone number, and preferred contact method.
• Moving enquiry details: pickup and delivery locations, preferred moving dates, property type or size, selected moving services, furniture or inventory details, access conditions, and other information you include in a quote request.
• Messages and correspondence: questions submitted through our contact forms and information shared with us by email, telephone, or other direct communication.
• Booking and service records: estimates, agreed services, schedules, delivery instructions, correspondence, and related administrative records when you proceed with a booking.
• Website technical data: information such as Internet Protocol (IP) address, browser type, device information, referring pages, and access times that may appear in hosting, security, or website logs.

Please do not submit payment card numbers, government identification numbers, health information, or other sensitive information through a general website enquiry form unless we have specifically requested it through an appropriate method.

2. How We Collect Information

We may collect personal information when you:

• Complete a moving quote request or other website form.
• Send a message through our Contact Us page.
• Contact us by telephone or email about a potential or existing move.
• Arrange moving services or provide details necessary to prepare or perform an agreed service.
• Visit or interact with the Website, where technical logs or applicable cookies are generated.

If you provide personal information about another person, such as an alternate contact or recipient at a delivery address, please ensure that you have the authority to share that information for the relevant moving arrangements.

3. Why We Use Personal Information

We use personal information for purposes connected with our moving business, including to:

• Respond to questions, contact requests, and moving service enquiries.
• Review moving requirements and prepare or discuss estimates.
• Arrange, coordinate, and provide booked moving-related services.
• Communicate about schedules, changes, deliveries, and customer support matters.
• Maintain necessary business, invoicing, and service records.
• Protect the Website and our systems against spam, misuse, and security threats.
• Meet applicable legal, regulatory, and recordkeeping obligations.

Where required, we will explain any new purpose and seek appropriate consent before using your personal information for that purpose.

4. Consent and Communication Preferences

By voluntarily submitting information to us for a moving enquiry or service request, you provide consent for us to handle that information as reasonably necessary for the stated purpose, subject to applicable law. You may withdraw consent to certain uses by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to answer an enquiry or provide a requested service.

We may send messages directly related to your enquiry, quote, or booked move. If we send promotional emails or text messages, we will follow applicable requirements under Canada’s Anti-Spam Legislation (CASL), including consent and unsubscribe requirements where they apply. You can ask us to stop promotional communications at any time. Service-related communications may still be necessary for an active request or booking.

5. Cookies, Website Logs, and Analytics

Our Website may use cookies or similar technologies to support site functions, maintain security, or understand how visitors use our pages. Our hosting and security systems may also collect technical information such as IP addresses and request logs.

If we use optional website analytics, embedded content, or advertising technologies, these services may collect information about your browser, device, and interactions, depending on their configuration. Any consent choices required by applicable law will be provided through the relevant website controls.

You can generally manage or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

6. When We Share Personal Information

We may share personal information only where reasonably needed for the purposes described in this policy, with appropriate safeguards and subject to applicable law. Depending on the service, recipients may include:

• Moving personnel and service partners: people or companies involved in arranging or carrying out an agreed moving-related service, to the extent they need relevant details.
• Website and business service providers: providers supporting web hosting, email delivery, form processing, information technology, security, and business administration.
• Professional advisers or authorities: where disclosure is required or permitted by law, needed to enforce an agreement, or necessary to protect legal rights.

We do not treat a customer enquiry as permission to share personal information for unrelated marketing. Where another organization handles information on our behalf, we seek appropriate arrangements for its use and protection.

7. Processing Outside Your Province or Canada

Some providers supporting the Website or our business may store or process information outside your province or outside Canada. In such cases, information may be subject to the laws of the jurisdiction where it is processed, including lawful access by public authorities. We remain responsible for personal information under our control and take steps appropriate to the circumstances to protect information handled by service providers.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including answering enquiries, providing services, maintaining legitimate business records, resolving disputes, and meeting legal obligations. The retention period may differ for an unbooked enquiry, an active booking, and records that must be kept for legal or accounting purposes.

When information is no longer needed, we take reasonable steps to delete it, securely dispose of it, or make it no longer identifiable, as appropriate and subject to applicable requirements.

9. How We Protect Personal Information

We use administrative, technical, and organizational measures appropriate to the sensitivity of information and the circumstances in which it is handled. These may include restricted access to customer information, measures to protect website and email systems, and practices intended to reduce unauthorized access, loss, or disclosure.

No website, internet transmission, or storage system can be guaranteed completely secure. If you believe personal information you provided to us has been compromised, please contact us using the details below.

10. Access, Correction, and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or raise concerns about how your information is handled. In certain circumstances, you may also have rights to withdraw consent or request deletion or other action regarding your personal information.

To make a request, contact our Privacy Officer using the contact details below. We may need to verify your identity before responding. We will review and respond to requests in accordance with applicable law and will explain any lawful limitations that apply.

11. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organizations. We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, privacy practices, or legal requirements. When we update it, we will revise the date at the top of this page. Where required by applicable law, we will provide additional notice or seek consent for material changes.

13. Contact Our Privacy Officer

If you have questions about this Privacy Policy, would like to request access or correction, or wish to raise a privacy concern, please contact:

Privacy Officer
Next Movers Inc.
Website: www.nextmovers.ca
Contact form: www.nextmovers.ca/contact-us/
Email: service@nextmovers.ca

Please indicate that your message is a privacy request so it can be directed appropriately. If your concern is not resolved, you may be able to contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator, depending on the circumstances.